By booking with 3 Spoilt Dogs, you’re agreeing to the terms below. They exist to protect our dogs, our people, and the five-star experience we’re known for.

Bookings & Acceptance

• All bookings are subject to availability and approval.
• Your booking is confirmed once payment (or deposit, if applicable) has been received.
• We reserve the right to decline or end a booking if a dog’s behaviour, health, or needs aren’t suitable for our home-style care environment. This decision is always made with safety and wellbeing in mind.

Daycare Hours & Pick-Up / Drop-Off Times

Daycare

• Standard daycare hours: [e.g. 7:am to 5.45pm unless otherwise agreed
• Drop-offs and pick-ups must occur within these hours unless arranged in advance.

Overnight Stays

• Drop-off day: From 7am
• Pick-up day: By 6pm unless otherwise agreed

An overnight stay is 24 hours and you be charged a daycare rate for hours after this.
Clear times help us maintain calm routines, happy dogs, and a smooth household flow.

Late Pick-Up Fees

We get it, life happens. But late pick-ups impact our care routines.

Unless agreed beforehand, the following fees apply:

• Daycare: $10 per 30 minutes
• Overnight stays: Daycare rates apply if pick-up is after the drop off time

Repeated late pick-ups may affect future bookings.

Additional Fees (The Extra Spoilt Stuff)

Additional fees may apply for:

• Public holidays: See rates on the website
• Peak periods: Christmas, Easter, school holidays – refer to rates on the website
• Extended stays, early drop-offs, or late pick-ups
• Special care needs, including:
  • Medication administration $10 flat fee per visit
  • Additional pr special food preparation eg: cooking food $5 per day
  • Extra supervision or separation
  • Disabilities and special care $20 a day
• Emergency vet transport fee: $40 (vet fees charged separately)

We’ll always communicate additional fees wherever possible.

Cancellations & Changes

Daycare

• Cancellations within 24 hours of the booking may be charged 100% of the fee.
• No-shows are charged in full and if you have a daycare pack you will forfeit that days care

Overnight Stays

• More than 45 days’ notice: Full refund or credit (minus any non-refundable deposit)
  ** This will not apply during peak Easter & Xmas periods
• Less than 45 days’ notice: 50–100% of the booking fee may apply
• Peak periods: Bookings are non-refundable once confirmed unless we are able to rebook those dates and then a partial refund or credit may be given

Refunds

• Refunds aren’t available for early pick-ups, late drop-offs, no-shows, or changes of mind.
• If 3 Spoilt Dogs needs to cancel due to unforeseen circumstances, you’ll receive a full refund or credit.
• Refunds (where applicable) are processed to the original payment method within 2 business days.

Health, Vaccinations & Behaviour

• Dogs must be up to date with vaccinations and parasite prevention.
• All medical conditions, behavioural quirks, or special needs must be disclosed before the stay.
• Dogs showing signs of illness may be refused entry or require early pick-up at the owner’s expense.
• Unsafe or aggressive behaviour may result in immediate cancellation of care without refund.

Emergency Care

• If your dog becomes unwell or injured, we’ll contact you immediately.
• If we can’t reach you, you authorise us to seek veterinary care.
• All vet bills, transport fees, and related costs are the owner’s responsibility.

Personal Belongings

• We take great care, but we can’t be responsible for lost or damaged items (beds, toys, collars, outfits).
• Please label everything clearly.

Photos & Social Media

• We love sharing happy, spoilt moments.
• By using our services, you consent to photos or videos of your dog being used for marketing and social media.
• Prefer your dog to stay offline? Just let us know in writing.

Liability

• While every reasonable care precaution is taken, dogs attend daycare and overnight stays at their owner’s risk.
• 3 Spoilt Dogs is not liable for illness, injury, loss, or damage beyond what is required by law.

Acceptance of Terms

By booking with 3 Spoilt Dogs, you confirm that:

• You’ve read and agree to these Terms & Conditions
• All information provided about your dog is accurate and complete